Privacy Policy

Truck Hire South Africa takes the privacy of your information very seriously. We aim to meet current Internet best practice. Our services are designed to give you the information that you want to receive. Our Privacy Policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be that published on this site. The word ‘we’ refers to Truck Hire South Africa.

This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”) 2018.

For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to: Data Protection Compliance Manager, Truck Hire South Africa, 144 Katherine styreet, Strathavon, Sandton, South Africa.

By using the Website truckhire.co.za you consent to this policy.

Data Protection Notice

Truck Hire South Africa collects personal information when you make an enquiry or place an order for vehicles, parts or services. We will use this information to provide the products or services requested, maintain guarantee and service records and, if you agree, to tell you about other products and services we think may be of interest to you. We pass this information on to our partners for fulfillment or quoting purposes.

If you are taking out finance with your vehicle purchase, or providing guarantees for rental purposes, the information you provide for the proposal will be disclosed to lenders/guarantees for the purposes of considering your credit application. Lenders may use this information to carry out searches with credit reference agencies.

A record of those searches will be kept and may be used by other lenders in accessing applications from you and members of your household for credit in the future. Lenders will cross check this information with other lenders to help prevent fraud. In order to prevent and detect fraud we may at any time share information about you with other organisations and public bodies, check and/or file your details with fraud prevention agencies and databases and, if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also search agencies and databases to check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity.

Data collected about you by Truck Hire South Africa will be used by us and our partners to (i) fulfil any service or order you may request, (ii) improve customer service for example by conducting surveys, (iii) for sending marketing and other communications to you, and (iv) to enable us to contact you about safety issues, Inspections and servicing. We may also from time to time want to share new and exclusive offers as well as tailored options for you to renew your current finance contract. Your personal information may be shared with others, the vehicle manufacturer and selected third parties (such as providers of automotive products and value added services such as insurance). We will, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

Security

The transmission of information via the Internet or email is not completely secure using SSL. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.

How to Access your Personal Information

Please address requests to the Data Protection Officer, Truck Hire South Africa, 144 Katherine styreet, Strathavon, Sandton, South Africa. If you believe that any of the data we hold about you is incorrect or being misused or want further information you may contact us at the above address or by email at compliance@truckhire.co.za You have the right to ask us not to process your personal data for marketing purposes.

You can also “UNSUBSCRIBE” at any time by contacting us at Truck Hire South Africa by emailing us at compliance@truckhire.co.za stating “UNSUBSCRIBE ME” in the subject line. If you do not wish to receive marketing from any third party (including the manufacturer) please contact us using the email address above.

We endeavour to update our database within 48 hours.

Users Aged 16 Years and Under

If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

The Internet pages of Truck Hire South Africa use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, Truck Hire South Africa can provide the users of this website with more user-friendly services that would not be possible without the cookie setting. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information.

By means of a cookie, the information, advertising and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.